Terms of Service
These terms apply to electrical and air conditioning services supplied by Faze Electrical & Airconditioning (ABN 67 664 424 453) (“we”, “us”) to you as our customer. By accepting a quote or booking a job you agree to these terms. Nothing in these terms limits your rights under the Australian Consumer Law.
Quotes and pricing
Quotes are valid for 30 days unless stated otherwise. Fixed quotes cover the scope described in the quote. If the work changes, or we find something on site that could not reasonably have been seen when quoting (for example unsafe wiring behind a wall), we will explain the extra work and the cost and get your approval before proceeding. Emergency and after-hours call-outs are charged at the rate quoted to you before we attend.
Bookings and access
Please make sure someone over 18 is available to give us access at the booked time and that the work area is clear and safe. If we cannot access the property at the booked time, a call-out fee may apply. You can reschedule without charge with at least 24 hours notice.
Licensing and compliance
All electrical work is carried out under Queensland Electrical Contractor Licence 90552 and all refrigerant work under ARCtick licence L181564, to current Australian Standards. We issue the required compliance certificates for the work we do.
Payment
Payment is due on completion unless we have agreed otherwise in writing. We accept bank transfer, card and approved payment plans. Goods remain our property until paid in full. Overdue accounts may incur reasonable recovery costs.
Warranty
We provide a 12-month workmanship warranty on electrical work and a 5-year workmanship warranty on split system air conditioning installations, in addition to manufacturer warranties on products we supply. The workmanship warranty covers faults in our installation or repair work. It does not cover damage caused by misuse, storms, power surges, pests, work by others, or normal wear such as filters and batteries. To make a claim, contact us on 07 4428 2766 and we will arrange an inspection.
Liability
We hold public liability insurance. To the extent permitted by law, our liability for any loss connected with our services is limited to resupplying the services or paying the cost of having them resupplied. We are not liable for indirect losses such as loss of business or profit.
Cancellations and disputes
You may cancel a booking before work starts. Where we have already ordered custom equipment for your job, you may be charged for costs we cannot recover. If a problem arises, contact us first and we will work to resolve it quickly. These terms are governed by the laws of Queensland.
Contact
Faze Electrical & Airconditioning
Office 2/170-174 North Rd, Woodridge QLD 4114
Phone 07 4428 2766
Email admin@faze-electrical.com.au
Last updated September 2026.